Nov 24, 2017 · Follow the prompts. . . . Click the link in your *Text message to check your status. If you are a **non-AT&T customer, click the link in your Email follow steps 2-4. Go to our Status Portal . Enter your IMEI Number & Request Number. Follow the prompts. Sep 28, 2023 · Verizon recently went back to a 60-day lock policy to reduce the amount of fraud and theft. AT&T maintains the policy due to fraud and theft. Phones can be paid off and unlocked at any time. Phone's participating in the trade-in deal can wait until credits begin, then pay off and unlock the phone without losing credits.Jan 18, 2022 · 231.3K Messages. 2 years ago. Hey there CX, we want to help. Let’s meet in a Direct Message to discuss you device unlock request concerns.. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums). Look forward to helping! Lynn, AT&T Community Specialist.The judge in the case against Bryan Kohberger, accused of killing four University of Idaho students in the fall of 2021, is allowing surveys that were being conducted with …Dec 7, 2021 · Unlock Request Denied. Att representative confirmed over the phone that my phone will be unlocked after full pay off. With the trust and confidence, I paid my phone full and requested to unlock my phone. On Day1, I was confirmed that your unlock request submitted and it will be unlocked within 24-28 hours. After that you can use this phone …Jun 29, 2022 · For LG phones, go to Network & internet > Mobile networks > Network unlock > Continue. For OnePlus phones, go to Wi-Fi & internet > SIM & network > Advanced or Network Unlock. For Motorola phones, go to About phone > Device unlock > Continue. Select Permanent Unlock, wait while the device performs the unlock process, and restart …Sep 8, 2021 · My phone is completely paid off and I have had it for over 60 days (purchased in June 2021). When I submit the unlock request it says "Try your unlock request again after your service has been active for at least 60 days." I tried the option for non-ATT wireless customers just in case and it confirmed that the phone is active but would not allow me …Oct 21, 2023 · Hi @Spock2050, thank you for writing back to us. To answer your question, yes, AT&T has the option to unlock your device, if you meet the device unlock eligibility criteria.The device has to be fully paid, and there should not be any past due/installments on the device. If you're buying the phone from a third party/online store, please confirm if …Jan 20, 2024 · Device unlock app. I used the online portal to request unlocking of a Samsung A12. All requirements for unlocking are met. I received the reply: "Your AT&T PREPAIDSM phone comes with a device unlock app on it. Please use this app to make your request." However, I can find no such app on the device. I've searched high and low.2 days ago · Learn more about your AT&T Calypso (U318AA) Get support for AT&T Calypso (U318AA) features including voicemail, connectivity, storage, troubleshooting, email, and more from AT&TEverything’s done remotely, in three simple steps. Enter IMEI Number. Your IMEI can be found in Settings > About screen, or by dialling *#06#. Unlock Phone. Your order: Please select your. 1. Enter your details. Select your ATT …Aug 31, 2022 · For android or any other brand, you will need a device unlock code. Since you did not get the code in your email, you will need to reach out to our International Team for further assistance at 1.314.925.6925 available 24/7. You may also Chat with a rep, scroll down and click Chat in the bottom left corner. Thank you for reaching out to AT&T ...Jul 31, 2023 · I have switched providers due to issues with service at my home. I was told by customer service rep that my device was unlocked after paying balance due. This could take 24 to 48 hours to go into effect. My numbers have already been ported over to my new provider, so until unlocked my family does not have service.Oct 21, 2023 · Hi @Spock2050, thank you for writing back to us. To answer your question, yes, AT&T has the option to unlock your device, if you meet the device unlock eligibility criteria.The device has to be fully paid, and there should not be any past due/installments on the device. If you're buying the phone from a third party/online store, please confirm if …[LIVE] New Device – T2 – 2024 – AT&T Unlock the StoreFeb 19, 2017 · Hi there @THX1965,. Oh no! I’m sorry to hear you’re having issues submitting a device unlock request for your iPhone 6. I can understand the importance of unlocking your phone, especially if you plan on using another carrier’s SIM card! Thanks a lot for coming to the Community Forums to research a resolution!Apr 9, 2022 · Thank you for your feed back @FourQ_Ent.. As mentioned above, unfortunately we don't have access to an MCK code for your cell phone, so we're unable to provide you with that information. We do, however, have Device unlock codes that are used to complete the unlock process for your cell phone, and begin using the device on …Swipe up on your Home screen to open the Apps tray and follow the steps below: Newer Samsung Devices (2019 or newer): Settings > Connections > More Connection Settings > Select Network Unlock. Other Android Devices: Use the Device Unlock app or Unlock app pre-installed on your device and follow instructions on-screen.Apr 21, 2023 · Download the APK of AT&T Device Unlock for Android for free. Unlock AT&T Prepaid phones for carrier freedom. The AT&T Device Unlock application allows for... Android / Productivity / ... com.att.deviceunlock: License: Free: Op. System: Android: Category: Personal: Language: English . 46 more. Author AT&T Services, Inc ...Apr 9, 2024 · About this app. 🔓 Unlock your Samsung phone with ease and confidence! Our app offers a range of unlocking options, including free and premium unlock codes, remote unlock codes, and IMEI unlocking. Whether you're looking to unlock the latest Samsung models or older devices, we've got you covered. 💰 Our low prices and money-back …1. Check your eligibility for a carrier unlock. AT&T will unlock your phone for free if you meet the criteria for unlocking. If you don’t meet the criteria, you will have to …AT&T is proud to offer several Samsung cell phones, including the Samsung Galaxy Z Flip5 and the Samsung Galaxy Z Fold5. These devices offer the following features: Camera: Easily capture stunning selfies with the best camera on Galaxy Z Flip5, using Flex Window letting you see more before you snap. Put your Galaxy Z Fold5 in Flex Mode 16 and ...The judge in the case against Bryan Kohberger, accused of killing four University of Idaho students in the fall of 2021, is allowing surveys that were being conducted with … Solicitud de desbloqueo de dispositivo. Puedes solicitar desbloquear tu teléfono o dispositivo de AT&T si cumples con los requisitos de elegibilidad. Te pediremos algunos detalles y luego te informaremos si cumples con los requisitos del desbloqueo. Comienza una solicitud de desbloqueo. May 7, 2022 · That was fruitless, i never recd a call back. I called att customer service again in mid april and explained that the device unlock prompts lead to the not paid off message, he saw that this was true and I do neet eligibility for unlock but could not do it, he said he expedited the issue to att customer care team and explained my issue.Dec 21, 2022 · You will have to contact the seller to perform the request in order to unlock the device. Keep in mind, the general requirements to unlock your device. The device must be designed for use on, and locked to, the AT&T wireless network. If it's a new AT&T device, active service for a period of time is required. Aug 7, 2018 · I cancelled my account with Att two days ago. Bought it originally from att in the US - now live in Germany and want to continue using the phone here. How can I get it unlocked?! I can not dial #06# to obtain and IEMI number because I cancelled my service and have no ability to call out.Apr 2, 2024 · Get support for the topic: Secure My Device. Find more step-by-step device tutorials on att.com. Quickly check the status of your device unlock request. All you need is your device IMEI and unlock request number. Find a store Ver en español. Skip Navigation. Solicitud de desbloqueo de dispositivo. Puedes solicitar desbloquear tu teléfono o dispositivo de AT&T si cumples con los requisitos de elegibilidad. Te pediremos algunos detalles y luego te informaremos si cumples con los requisitos del desbloqueo. Comienza una solicitud de desbloqueo. QUICK ANSWER. To unlock your AT&T phone, the company has a few requirements you have to hit. Once you meet the requirements (detailed below), you can head to AT&T's unlock portal....Nov 16, 2023 · Just because they unlocked the phone doesn't mean that there isn't an installment balance. Business accounts can request an unlock after 30 days. 1. Check your eligibility for a carrier unlock. AT&T will unlock your phone for free if you meet the criteria for unlocking. If you don’t meet the criteria, you will have to …Go to http://att.com/deviceunlock. Select Unlock your device. Enter the IMEI of your smartphone (Dial *#06# on your smartphone) Read and agree to the eligibility requirements to unlock...El equipo a desbloquear debió ser adquirido en AT&T México, este desbloqueo no aplica para equipo de otros operadores u otros países. Los equipos reportados a AT&T como robados o extraviados, no serán desbloqueados. Aun cuando el equipo haya sido desbloqueado, podrá ser inhabilitado para su uso derivado de un reporte de robo …Jun 16, 2023 · Verizon: Contact Verizon at *611 from your Verizon Wireless Prepaid phone or call 888-294-6804. Sprint: Visit the Sprint Unlocking FAQs page or call 855-639-4644. Remember, the FCC stands in favor of consumers and requires carriers to unlock your phone free of charge so long as the stipulations are met. 2.1 day ago · How can we help you? Contact AT&T by phone or live chat to order new service, track orders, and get customer service, billing and tech support.Mar 7, 2023 · why device unlock app is no longer working with at&t MOTIVATE V341U . story was my sister JUST bought the device to a third party store and to send it here in the philippines and shes not an at&t subscriber . i've tried so may times to request to a your portal to unlock it but i keep on getting DENIED . so whats the main issue or the reason to DENIED the request. we need to use the device here ... Feb 9, 2023 · Unlocking your device with this app is easy and straightforward – simply follow the on-screen instructions. You can be sure that your information is safe and secure when you unlock your device with this app, because it's handled by AT&T. This application is compatible with most devices such as Alcatel, AT&T Maesto and Radiant Core, LG, …Nov 15, 2021 · Agree to the legal and eligibility requirements and click Next. It's the last checkbox at the bottom of the form. If you want to read the legal and eligibility requirements, click the blue text in the sentence "Yes, I've read the legal stuff and agree to the device unlock eligibility requirements" at the bottom of the form Then click Next at the bottom of the form. Apr 22, 2022 · Go to our Device Unlock portal. Select Yes if you are an AT&T Customer, No if you are not an AT&T customer. Enter your telephone # if you are an AT&T Customer. Enter your IMEI if you are a non-AT&T Customer. Follow the prompts. Check the status of your request by: Go to our Status Portal.Feb 9, 2018 · But they state they can’t unlock a hotspot remotely, can’t provide a code since their hotspot has no way to input it, their stores can’t unlock it, etc. I have chatted online, called them, called their stores etc. 0. 1. You state you cant unlock the phone remotely. Certainly there should be a way your nearby stores or businesses xan ...Dec 6, 2023 · OnePlus devices: In your Settings app, enter the Wi-Fi & Internet menu, and select SIM & Network. T-Mobile devices: In your Settings app, choose the Network & Internet menu; under Mobile Network, select Advanced. Once you've found the right menu for your device, here's how to complete your T-Mobile device unlock: Choose Network …Mar 21, 2022 · Let’s meet in a Direct Message (DM) to discuss that device unlock request. Please check your Direct Message Inbox for a message being sent to you. Look for the chat icon next to the bell icon in the upper right corner of the Forums page. In case you want to know more about the device unlock process, check out AT&T Device Unlock Help ... Jun 21, 2018 · When a phone is sold, it is locked and can only be used on that network. After a phone is fully paid for, it is eligible to be unlocked, which means that it can be used on any compatible network. Unlocked phones are worth more than locked phones on the used phone market. You do not need to unlock your phone, but if you want to, you can.Aug 12, 2023 · Unlock your AT&T iPhone for FREE using the AT&T Unlock Portal https://www.att.com/deviceunlock/When you have an iPhone that is SIM LOCKED that means that it...Dec 7, 2021 · Unlock Request Denied. Att representative confirmed over the phone that my phone will be unlocked after full pay off. With the trust and confidence, I paid my phone full and requested to unlock my phone. On Day1, I was confirmed that your unlock request submitted and it will be unlocked within 24-28 hours. After that you can use this phone …Apr 4, 2024 · Here's how: Open your phone Settings. Tap General and then About. Scroll to Carrier Lock. If it says: No SIM restrictions, it’s unlocked. SIM locked, you’ll have to complete an unlock request. The judge in the case against Bryan Kohberger, accused of killing four University of Idaho students in the fall of 2021, is allowing surveys that were being conducted with …Apr 9, 2024 · About this app. 🔓 Unlock your Samsung phone with ease and confidence! Our app offers a range of unlocking options, including free and premium unlock codes, remote unlock codes, and IMEI unlocking. Whether you're looking to unlock the latest Samsung models or older devices, we've got you covered. 💰 Our low prices and money-back …Jan 9, 2018 · GLIMMERMAN76. If you say 48 hours, the answer is WRONG. Last Thurs/Fri, I called AT&T to pay off my phone, so that I can unlock my phone. The operator took my payment info and submitted my …Apr 9, 2022 · Let's help you with your unlock request, @dakotawilbourn1794. Active military customer with a temporary or permanent change of station (TCS or PCS military document) do not have to complete their installment agreement or …5 days ago · 1. From the Lock screen screen, select Secure lock settings. Note: If you have a screen lock set up, you will be prompted to enter your screen lock to continue. 2. Select Auto lock when screen turns off, then select the desired timer duration. Set Lockdown mode. ENABLE: Lockdown mode turns off Smart Lock, biometrics unlock and notifications on ...Aug 31, 2022 · For android or any other brand, you will need a device unlock code. Since you did not get the code in your email, you will need to reach out to our International Team for further assistance at 1.314.925.6925 available 24/7. You may also Chat with a rep, scroll down and click Chat in the bottom left corner. Thank you for reaching out to AT&T ... Llama al *#06# desde tu dispositivo o ve a las configuraciones de tu dispositivo para conseguirlo. Encontrarás el número de solicitud en el correo electrónico que te enviamos. Ve rápidamente el estado de tu solicitud para desbloquear el dispositivo. Todo lo que necesitas es el número de IMEI de tu dispositivo y el número de solicitud de ... By Lauren Hannula. Last updated 13 December 2023. In this article: Before You Unlock Your AT&T Phone. How to Unlock Your AT&T Phone. What Is an Unlocked …Internet providers like AT&T and Verizon lobby against lower broadband prices. David Brancaccio and Ariana Rosas Apr 24, 2024. Heard on: "As officials have …Mar 7, 2023 · why device unlock app is no longer working with at&t MOTIVATE V341U . story was my sister JUST bought the device to a third party store and to send it here in the philippines and shes not an at&t subscriber . i've tried so may times to request to a your portal to unlock it but i keep on getting DENIED . so whats the main issue or the reason to DENIED the request. we need to use the device here ... Aug 9, 2023 · Pay off your device, if required. Wait 24 hours for the next step. Request an unlock from your provider, if required. Choose a plan and get a free SIM or eSIM. Xfinity. Find out if your device will work on our network (PDF, 498KB) Check phone unlock eligibility. Pay off your device, if required.Feb 27, 2023 · Has a paid-off installment plan. Paid through your monthly bill: Submit your unlock request at the start of your next bill period. Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request. Learn how pay off your installment plan.About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright ...Nov 24, 2017 · Check the status of your request . Go to our Device Unlock portal . Select Yes if you are an AT&T Customer, No if you are not an AT&T customer . Enter your telephone # if you are an AT&T Customer . Enter your IMEI if you are a non-AT&T Customer, Email confirmation will also be required.Nov 24, 2017 · Follow the prompts. . . . Click the link in your *Text message to check your status. If you are a **non-AT&T customer, click the link in your Email follow steps 2-4. Go to our Status Portal . Enter your IMEI Number & Request Number. Follow the prompts. Review the eligibility requirements and submit a request to unlock your phone or device. Jul 7, 2023 · Since you put an AT&T Prepaid SIM card into your device, you'll have to maintain the paid service for at least six months before your device becomes unlock eligible. Additionally, once that six month period has elapsed, you must submit your unlock request using the most recent version of the AT&T Device Unlock app. May 19, 2022 · As our ACE sandblaster mentioned, AT&T does not charge to unlock your device. If you feel it was an AT&T website or phone number that you purchased the device unlock request, then please provide us with the information, so that we can validate if it is from AT&T. To submit a request to unlock your device: Go to deviceunlock.Jul 7, 2023 · Since you put an AT&T Prepaid SIM card into your device, you'll have to maintain the paid service for at least six months before your device becomes unlock eligible. Additionally, once that six month period has elapsed, you must submit your unlock request using the most recent version of the AT&T Device Unlock app. Jul 19, 2018 · Hey there @Chuchi, we'd be glad to let you know how to receive a device unlock request number.. In order to obtain your device unlock request information, you'll need to: Check your email (including spam or junk folders) or text messages for updates on your request. If you don't have a wireless phone account, you have to select Confirm …Dec 7, 2021 · Unlock Request Denied. Att representative confirmed over the phone that my phone will be unlocked after full pay off. With the trust and confidence, I paid my phone full and requested to unlock my phone. On Day1, I was confirmed that your unlock request submitted and it will be unlocked within 24-28 hours. After that you can use this phone …2 days ago · 1. Swipe down from the Notification bar, then select the Settings icon . 2. Select Lock screen & security . 3. Select Select screen lock, then select the desired screen lock type and follow the prompts to complete set up. 4. Edit Lock screen notification settings as desired, then select OK. Change lock type.1 day ago · 1. Swipe down from the Notification bar with two fingers, then select the Settings icon . 2. Scroll to and select Security. 3. Scroll to and select Face unlock. Note: To set up a screen lock other than face unlock, from the Security screen, select Screen lock then select the desired option. Follow the prompts to complete set up.Internet providers like AT&T and Verizon lobby against lower broadband prices. David Brancaccio and Ariana Rosas Apr 24, 2024. Heard on: "As officials have …How to unlock your device: You must submit a request to unlock your AT&T phone or tablet. If your device meets the eligibility requirements, your request will be approved. Once …Sep 16, 2023 · Like Ace mentioned, you can unlock the device by following the instructions given in the link below: Unlock your device. If the above steps do not help, you can contact our prepaid support team on 800-901-9878 for further assistance. Hope this information helps. Thank you for visiting AT&T Community Forums! Jan 31, 2022 · Device Unlock Portal Not Working. I am trying to unlock an older att phone. When I go to the portal I get the following message: "Looks like you stepped away. We closed your session to protect your info. Start a new unlock request ". as soon as I type in the last digit of the IMEI. I have tried doing this on different browsers, different ...Mar 20, 2024 · Freedom to choose what’s best for you Our best deals for new and existing customers. On any smartphone. Your choice of plans. Only at AT&T. Offers vary. Restrictions may apply. Learn MoreApr 12, 2022 · Check the status of your request by: Go to our Status Portal. Enter your IMEI Number & Request Number. Follow the prompts. A few things to keep in mind: The incorrect entry of an unlock code too many times during the life of the device disables the unlock ability and permanently locks the device to the network. Jan 21, 2022 · We are here to help with your device unlock @Nateslady79.. You can check the status of your request online: Visit Check Your Unlock Status.; Enter the IMEI number.To find the device IMEI, dial *#06# or choose Settings > About.; Enter the Request number.This is in the confirmation email you received when you submitted your device …Jan 31, 2022 · Device Unlock Portal Not Working. I am trying to unlock an older att phone. When I go to the portal I get the following message: "Looks like you stepped away. We closed your session to protect your info. Start a new unlock request ". as soon as I type in the last digit of the IMEI. I have tried doing this on different browsers, different ...1 day ago · Help block spam and fraud calls. Secure your device and the stuff on it. Get notified of data breaches. Learn more about your AT&T Cingular Flip IV (U102AA) Get support for AT&T Cingular Flip IV (U102AA) features including voicemail, connectivity, storage, troubleshooting, email, and more from AT&T.4 days ago · We’ll use these to check your unlock status. Look in your spam or junk folders if you don’t see it in your inbox. Don't know your IMEI? Call *#06# on your device, or go to your device settings to get it. You'll find the request number in the email we sent you. Quickly check the status of your device unlock request.2 days ago · Get Samsung Galaxy Tab S9+ 5G (SM-X818U) support for the topic: Secure My Device. Find more step-by-step device tutorials on att.com.Quickly check the status of your device unlock request. All you need is your device IMEI and unlock request number.This app provides AT&T Prepaid customers using devices preloaded with the AT&T Unlock app the ability to unlock their device in accordance with the terms of service. The app will only...Dec 7, 2022 · How to unlock a SIM with a PIN unlock key (PUK) Go to your account overview and open the My wireless section. Scroll to My devices & add-ons and choose the device that needs a PUK code. Select Manage my device. Under See device options, select Get your PIN unlock key (PUK).Apr 15, 2024 · Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more.
Apr 4, 2024 · The AT&T Support Center provides personalized assistance for customers of AT&T Wireless, Internet, Prepaid, and more! Read our helpful Support articles to self-service and check on the status of your service request.. Surest
Apr 22, 2022 · Go to our Device Unlock portal. Select Yes if you are an AT&T Customer, No if you are not an AT&T customer. Enter your telephone # if you are an AT&T Customer. Enter your IMEI if you are a non-AT&T Customer. Follow the prompts. Check the status of your request by: Go to our Status Portal.Dec 19, 2022 · We are here to help you unlock your Galaxy A12, @fredcrou. We do understand how important it is to be able to unlock your device. Most device unlock request are submitted through our Device Unlock Portal, however if your device has the device unlock app you should be able to submit it through there.We do understand you …Sep 16, 2022 · We are here to help you with your device unlock email concerns, @pupster100. If you do not have an AT&T account, we will send you a confirmation email to confirm your request after submitting your device unlock request.You want to check your spam and junk folders as emails tend to get sent there. Please keep in mind that the …Apr 21, 2023 · Download the APK of AT&T Device Unlock for Android for free. Unlock AT&T Prepaid phones for carrier freedom. The AT&T Device Unlock application allows for... Android / Productivity / ... com.att.deviceunlock: License: Free: Op. System: Android: Category: Personal: Language: English . 46 more. Author AT&T Services, Inc ...May 12, 2022 · Hi TinaBaker, we're here to help with your unlock phone request.. As the ACE @dwill05 mentioned, if you bought a phone on 5/1/22, it’s still within the buyer’s remorse period. You can return the device within the 14 days BRE period. AT&T usually doesn’t unlock a phone until the 14 day return period is over, at a minimum. The …Dec 13, 2023 · Check to discover if your iPhone or iPad is locked to the AT&T network if you purchased it on a particular plan. Step 1. First, go to Settings, then to Cellular. Step 2. If you see a Cellular Data option in the Cellular menu, your iPhone is unlocked.1. Check your eligibility for a carrier unlock. AT&T will unlock your phone for free if you meet the criteria for unlocking. If you don’t meet the criteria, you will have to …5 days ago · 1. From the Lock screen screen, select Secure lock settings. Note: If you have a screen lock set up, you will be prompted to enter your screen lock to continue. 2. Select Auto lock when screen turns off, then select the desired timer duration. Set Lockdown mode. ENABLE: Lockdown mode turns off Smart Lock, biometrics unlock and notifications on ...QUICK ANSWER. To unlock your AT&T phone, the company has a few requirements you have to hit. Once you meet the requirements (detailed below), you can head to AT&T's unlock portal....Dec 14, 2021 · Power on the device with non-AT&T SIM. • For devices with removable battery, insert the battery back into the device. (Wait for the message: “Enter the device unlock code.”) Enter the unlock code. Press OK. Feel free to reach back out and let us know how these detailed steps worked for you! Thank you!Sep 28, 2023 · Verizon recently went back to a 60-day lock policy to reduce the amount of fraud and theft. AT&T maintains the policy due to fraud and theft. Phones can be paid off and unlocked at any time. Phone's participating in the trade-in deal can wait until credits begin, then pay off and unlock the phone without losing credits.Oct 20, 2021 · On your Pixel 6 or 6 Pro, launch the Phone app and dial *#06# to display your phone’s IMEI number. Write the IMEI number down somewhere where you can refer to it easily. Go to Android SIM Unlock ...Mar 7, 2023 · ATT device unlock not working. ... why device unlock app is no longer working with at&t MOTIVATE V341U . story was my sister JUST bought the device to a third party store and to send it here in the philippines and shes not an at&t subscriber . i've tried so may times to request to a your portal to unlock it but i keep on ...Oct 21, 2023 · Hi @Spock2050, thank you for writing back to us. To answer your question, yes, AT&T has the option to unlock your device, if you meet the device unlock eligibility criteria.The device has to be fully paid, and there should not be any past due/installments on the device. If you're buying the phone from a third party/online store, please confirm if …Dec 7, 2022 · How to unlock a SIM with a PIN unlock key (PUK) Go to your account overview and open the My wireless section. Scroll to My devices & add-ons and choose the device that needs a PUK code. Select Manage my device. Under See device options, select Get your PIN unlock key (PUK)..